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What’s new at CarGurus? Quarterly product updates

Posted by Meg Bernazzani on August 10, 2021

The CarGurus Product teams have been hard at work, continuing to build new features and product enhancements that give our dealer partners more of what they need to succeed. Here are the key CarGurus product improvements you can expect now, and in the weeks to come.

Improvements to the CarGurus Lead Reports

The new and improved CarGurus Dealer Dashboard Lead Report will help you:

  • Easily view and manage your CarGurus lead details on one page
  • Quickly search, sort, and filter to prioritize for quality, unsold inventory, and more

Watch the video above or sign in to your Dealer Dashboard to see the new experience.

Shopper Experience: How to Shop

CarGurus continues to test and improve how consumers connect with dealers who have vehicles they are looking for – including a new filter on search results pages that allow shoppers to identify if they prefer to view local inventory, deliverable inventory, or both.

Learn more about expanding your radius to reach more CarGurus shoppers.

Expanded CarGurus Managed Text/Chat Feature with Facebook Messenger

The new Managed text/chat functionality now includes chat via Facebook Messenger, to help you:

  • Boost lead conversion and lead value by ensuring shoppers on your VDP get their questions answered quickly and easily.
  • Keep mobile shoppers engaged with extended 24/7 support and service

Automatically available to all dealers paying for Enhanced listings and above, with 24/7 Managed Text & Chat, with the exception of dealers in Quebec. Service provided by CarGurus leveraging the Facebook Messenger functionality.

Topics: dealer dashboard, leads, product updates